Charlotte Tilbury eShop > TERMS & CONDITIONS


These Terms and Conditions of Sale ("Terms of Sale") apply whenever you order any product ("Product") through (the "Website"). These Terms of Sale should be read alongside, and are in addition to our returns and exchange policy ("Returns & Exchange Policy") and our privacy and cookies policy privacy (“Privacy and Cookies Policy”). Please read these Terms of Sale carefully and print a copy for your future reference. By ordering a Product from us, you agree that you have read, understood and agree to these Terms of Sale and the Privacy and Cookies Policy and Returns & Exchange Policy (each as amended from time to time). If you do not agree to these Terms of Sale, you must not order any Product from us.

__About us__
Charlotte Tilbury Beauty Hong Kong Limited (referred to in these Terms of Sale as “CTBHK” “we”, or “us”) is a company registered in the Hong Kong Special Administrative Region, whose registered number is 2624057 and whose registered address is at 8/F YF Life Tower, 33 Lockhart Road, Wan Chai, Hong Kong. Should you have any questions about these Terms of Sale or wish to contact us for any reason, please use the Contact Us section on the Website.

__About you__
By ordering any Products from us, you confirm that you are ordering Products for delivery in Hong Kong or Macau. If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse, cancel your order.

__Product descriptions__
All Product descriptions and images shown on the Website are provided in good faith but are intended as guidance only and, to the extent permitted by applicable law, the actual Products may vary slightly. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Products may vary slightly from those images. The packaging of Products may vary from that shown in images on our Website. All prices shown on the Website are in Hong Kong dollars. Product Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place and specified prior to checkout. Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time, and such amendments will apply to future orders. Any material and information presented by CTBHK on the Website or with any Products sold through the Website is intended to be used for informational purposes only. Any statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. All Products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for Products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. If you have any personal concerns, please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. You agree and acknowledge that all text, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this Website are owned and shall remain vested in CTBHK, our licensors and any CTBHK Affiliates (defined below). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (Affiliates). You agree and acknowledge that the material within this Website is made available for your personal and non-commercial use only. You acknowledge that, as between you and us, CTBHK and its Affiliates own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products ("IPR"). If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Products. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms of Sale or to establish, perfect, preserve or enforce our rights under these Terms of Sale. You also acknowledge that the Products are intended for your own personal use and that you will not resell the Products to any other persons.

__How to order Products__
When you have found a Product on the Website that you would like to buy, please click on the plus sign (+) to add it to your basket. You can then proceed to pay for the Products by clicking on “Checkout”. Alternatively, you can continue browsing the Website and add additional Products to your basket. If you wish to remove a Product from your basket, simply click on the minus sign (-) next to the relevant Product. You can pay for the Products in your basket at any time by clicking the button labelled “CHECKOUT”. Once you have clicked on “CHECKOUT” you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All fields must be completed, unless stated otherwise. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy and Cookies Policy.

__Our contract with you__
Once you place your order to purchase a Product from us by following the steps outlined above and by clicking the button labelled “CHECKOUT” we will send you an email confirming your purchase. This email will provide you with the details of the order. This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you. If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorisation for your payment; or (iv) because of unexpected limits on our resources which we could not reasonably plan for. The contract will be concluded in English.

__Payment for the Products__
All Products will remain our property until we have received payment in full for those Products. Legal ownership in the Products will immediately revert to us if we refund any such payments to you. During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy Policy. All card payments are subject to authorisation by your card issuer. If your transaction appears to have been successful but payment is not actually authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. In that case, if you have already received the Products you ordered from us, you must return those Products to us at your own expense. If you fail to do so within 2 weeks of our cancelling your order, we may arrange for collection of the Products at your expense. If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

__Our rights to make changes__
We may change the Product to reflect changes in relevant laws and regulatory requirements.

__Delivery of the Products__
For information on shipping including shipping costs and estimated delivery times please see our Website. Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will either be (i) retained by the delivery company and subsequent delivery will be attempted; or (ii) if requested by you when the delivery company contacts you, left in your designated “safe place” at your delivery address, such as with your building's security guard or outside your front door. If you choose to have your order delivered to a safe place, please choose an area that is protected from the elements and is guarded from public view to avoid damage and theft. However, we can't guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place. If subsequent delivery is unsuccessful the Products will be retained by the delivery company and returned to us for collection by you within 14 days at Charlotte Tilbury’s K11 Musea store - B113B, B1, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui. We will contact you via phone or email to collect. If following a subsequent attempt at delivery, the Products are returned to us by the delivery company, then we will not issue you with a refund for the Products and reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. For any enquiries regarding delivery, please contact All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place. We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.

__Our liability to you__
We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. Save as expressly set out in these Terms of Sale, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Products. We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery. Nothing in these Terms of Sale shall limit our liability for personal injury, death or fraud, or in relation to any liability that cannot be excluded or limited under applicable law. This clause does not affect your statutory rights as a consumer.

__Returns and Refunds under our Returns Policy__
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

__Other important terms__
We may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. These Terms of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise. You may not assign or sub-contract any of your rights or obligations under these Terms of Sale to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms of Sale to any third party at our discretion. No relaxation or delay by us in exercising any right or remedy under these Terms of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. If any of these Terms of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Sale shall remain in full force and effect. Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Ordinance (Cap. 623, Hong Kong law) or otherwise. These Terms of Sale are governed by the laws of the Hong Kong Special Administrative Region. In the event of any matter or dispute arising out of or in connection with these Terms of Sale, you and we shall submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

Last Revised: June 2020
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